Food is not covered by the right of withdrawal and you can therefore not cancel your purchase.
Complaints and repurchases in certain cases
You must complain about a defective item or delivery to us within a reasonable time. If you as an entrepreneur have received a damaged product, or we have sent the wrong item, you must send a complaint to us by e-mail as soon as you receive the item. It applies to both private individuals and companies that the damaged and incorrectly sent goods must be returned in the same packaging and with the same transport company as when it was received, together with a detailed description of the error. If we can not send a new item to you within a reasonable time, we will refund the return shipping and what you paid for the damaged or incorrectly shipped item, but we will not refund the original shipping.
If your cheeses are bad or damaged, we will primarily try to replace you with new products. If this is not possible, we will make a refund via our payment service provider NETS.
We reserve the right to exchange goods for an equivalent product if necessary.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.